The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Frequently Asked Questions
What are the differences between STONEWARE and PORCELAIN?
EARTHENWARE: this type of ceramic is heavy, sturdy and casual. The color is usually brown or red. It’s porous, so avoid microwave and oven. Can stain or absorb liquid. Often painted, less resistant and fragile.
STONEWARE: less porous than earthenware, has a lighter color, durable but not as refined as porcelain.
PORCELAIN: is the non porous option of ceramic. It has an incredible durability resulting from the high firing temperature. Porcelain is also resistant to microwave, oven and freezer. Finally, this type of ceramic is also dishwasher safe.
BONE CHINA: is made from a mixture of very refined clay and bone ash. It is very white, almost trans lucid. Bone China is also very elegant and refined but is also very resistant.
Please message me if you need a specific size. I’ll let you know if I can make it for you.
Wash with soap and water. Dishwasher safe.
Gift wrapping and packaging
I do not gift wrap.
Currently I do not offer other my work in other color glazes. I can however make Black Porcelain.